This may occur in applications submitted using the Public User Account. To resolve this, follow the steps below:

  • Edit your profile information by clicking on “Profile” at the top right corner of the page
  • Select Edit
  • Complete all the fields
  • Save and exit page
  • Go back to the dashboard
  • Select delete on the duplicated entry

This usually occurs if the format and size of the picture/signature/documents you want to upload are not in the prescribed format. The format for pictures and signatures is jpeg/PNJ while the format for documents is PDF. The maximum size for file upload is 5MB.

This may be due to a number of factors. To resolve, log in to the portal and click on the “Check Payment Status” or “Check Status/Pay Stamp Duty” button(s) against the application.

In the event that the payment is still not reflected, please contact [email protected], copy [email protected] or [email protected] or your bank.

You may wait for the name approval to expire after 60 days or you may proceed with the registration in the reserved name and apply for a change of name after registration.

This may occur when using the wrong credential to log in to your portal. To resolve this, use either your e-mail address, phone number or accreditation number submitted while creating the account as the username for login. If you have forgotten your password, click on the “Forgotten Password” button and follow the link sent to your e-mail address to change your password.

Where the CAC asks you to change the approved name for the entity after the application has been submitted for registration, you should reserve another name and select ‘Name substitution’ as a reason for the name reservation. If the new name is approved, then login to CRP and click on the ‘resolve query’ on your dashboard.


Please ensure that there is steady internet connection on your device or use different internet browser or clear your browser’s cache. Also, avoid many login attempts with the wrong password or username as the system will lock your account. If the issue persists, lodge a complaint on the Support Center. In addition, you can log in with your email address or accreditation number, or phone number as a substitute for a username.


This happens where the company’s issued share capital is lower than the prescribed issued share capital for the proposed object(s).   You may resolve this by either expunging the specific object(s) or increasing the issued share capital to meet the prescribed minimum issued share capital.

Where the issued share capital is increased to meet the prescribed minimum issued share capital, filing fees and stamp duties should be paid on the increase through and respectively. After payment, receipts for the payments should be uploaded as “OTHERS” under the upload options.


  • An application for refund stating clearly the reason for refund.
  • Such application must carry the name, telephone number, account number and an active email address, for ease of communication with the applicant/beneficiary.
  • Applicant must attach evidence of payment(s) made (i.e. Remita Retrieval Reference).
  • Where there are multiple payments in a transaction, all the receipts must be attached to the application.
  • Where the reason for refund is as a result of the applicant’s fault, a deduction of 5% administrative charge is applicable.
  • Where refund relates to Pre-incorporation and Post-incorporation applications, payments shall be made to the Payer and Principal respectively.
  • Application for refund shall be forwarded to [email protected]

    This occur when there is a glitch or internet failure on the device of the CRP User, and the cursor is on the wrong information it was submitted. Ensure the accuracy of the content of the information entered at the PREVIEW step before submitting it.
    Any document that is relevant and is not listed in the list of documents upload platform could be uploaded under OTHERS.

    What should I do if the information on my entity is incorrect on the paid service