This may occur in applications submitted using the Public User Account. To resolve this, follow the steps below:

  • Edit your profile information by clicking on “Profile” at the top right corner of the page
  • Select Edit
  • Complete all the fields
  • Save and exit page
  • Go back to the dashboard
  • Select delete on the duplicated entry

This usually occurs if the format and size of the picture/signature/documents you want to upload are not in the prescribed format. The format for pictures and signature is jpeg/PNJ while the format for documents is PDF. The maximum size for file upload is 5MB.

This may be due to a number of factors. To resolve, log in to the portal and click on the “Check Payment Status” button(s) against the application.

In the event that the payment is still not reflected, please contact [email protected] or your bank.

This may be due to a number of factors. To resolve, click on the “Check Status/Pay Stamp Duty” button.

In the event that the payment is still not reflected, please send an e-mail to [email protected] indicating the Remita Retrieval Reference (RRR). Upon resolution, log in to the portal, click “My Registration” button, then click the “Check Status/Pay Stamp Duty” button.

You may wait for the name approval to expire after 60 days or you may proceed with the registration in the reserved name and apply for a change of name after registration.

This may occur when using a wrong credential to login to your portal. To resolve this, use either your e-mail address, phone number or accreditation number submitted while creating the account as the username for login. If you have forgotten your password, click on the “Forgotten Password” button and follow the link sent to your e-mail address to change your password.

Where the CAC asks you to change the approved name for the entity after the application has been submitted for registration, you should reserve another name and select ‘Name substitution’ as a reason for the name reservation. If the new name is approved, then login to CRP and click on the ‘resolve query’ on your dashboard.


Please ensure that there is steady internet connection on your device or use different internet browser or clear your browser’s cache. Also avoid many login attempts with wrong password or username as the system will lock your account. If the issue persist, lodge a complaint on the Support Center. In addition, you can login with your email address or accreditation number or phone number as a substitute to username.


This happens where the company’s issued share capital is lower than the prescribed issued share capital for the proposed object(s).  You may resolve this by either expunging the specific object(s) or increasing the issued share capital to meet the prescribed minimum issued share capital.

Where the issued share capital is increased to meet the prescribed minimum issued share capital, filing fees and stamp duties should be paid on the increase through and respectively. After payment, receipts for the payments should be uploaded as “OTHERS” under the upload options.


What should I do if the information on my entity is incorrect on the paid service